By Brian Dolan, OBE, FFNMRCSI, FRSA, MSc (Oxon), MSc (Nurs), RMN, RGN, Director, Health Service 360; Honorary Professor, Leadership in Healthcare, Salford University, Manchester; Honorary President, AGILE - the Professional Network for Physiotherapists working with Older People; Honorary Adjunct Professor of Innovation in Healthcare, Bond University, SE Queensland; Professor, Coventry University; Lynda Holt, MA, RGN, EN(G), DipHS, Managing Director, Dolan & Holt Consultancy Ltd, UK and Formerly Chair, Royal College of Nursing Accident and Emergency Nursing Association, UK