Communication in Nursing,
Edition 10
By Julia Balzer Riley, RN, MN, AHN-BC, REACE

Publication Date: 01 Aug 2023

Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 10th Edition adopts a uniquely practical and personal approach to the demands of today’s nursing practice, providing extensive examples, exercises, and techniques that help you apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 10th edition includes an emphasis on holistic self-care of the nurse, a new Confronting Bullying and Incivility with Honesty and Respect chapter, a new appendix mapping the AACN® Essentials domains to the text objectives, and case studies for the Next-Generation NCLEX® (NGN). In addition, the latest information on the topics of mindfulness, resilience, and interprofessional communication highlight the importance of implementing these tools in practice.

Key Features

  • REVISED! Chapter updates include practical strategies to convey and sustain caring in digital settings in the Navigating the Expanding World of Digital Communication chapter and discussions on Watson’s Caring Theory in the Caring Communications with Clients and Colleagues whose Behaviors are Challenging chapter.
  • Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.
  • Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, providing moments of relief from serious topics and revealing "a-ha" moments when theory becomes linked to practice.
  • Discussion of the importance of interprofessional education and communication in the healthcare environment has been included.
  • Exercises in each chapter, including reflective journaling, remediation, online and group activities, discussion topics, and more, help facilitate various learning types.
  • "Active Learning" feature in every chapter promotes active, goal-directed reading.
  • End-of-chapter exercises titled Practicing (followed by the title of the chapter) provide specific opportunities for you to master techniques discussed in the chapter and hone your communication skills.

New Features

  • NEW! Emphasis on the holistic self-care of the nurse includes Self-Care Nudge content in the narrative and new Simplify and Deepen boxes.
  • NEW! Case studies for the Next-Generation NCLEX® in relevant chapters challenge you to apply clinical judgment to nursing communication scenarios.
  • NEW! Confronting Bullying and Incivility with Honesty and Respect chapter helps you learn how to approach these difficult situations and respond in an honest and respectful manner.
  • NEW! Three new appendices provide mapping of the AACN® Essentials to the text, a holistic self-care assessment, and the answer key for Next-Generation NCLEX® case studies.
About the author
By Julia Balzer Riley, RN, MN, AHN-BC, REACE, President, Constant Source Seminars, Ellenton, Florida and Faculty, Sage-ing® International
Table of Contents
Part 1: Basic Competencies for Communication in Nursing
1. Responsible, Assertive, Caring Communication in Nursing
2. The Client–Nurse Relationship: A Helping Relationship
3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
4. Solving Problems Together
5. Understanding Each Other: Communication and Culture
6. Demonstrating Warmth
7. Showing Respect
8. Being Genuine
9. Being Empathetic
10. Honoring Professional Boundaries
11. Being Specific
12. Asking Questions
13. Expressing Opinions
14. Using Humor
15. Embracing the Spiritual Journey of Health Caring: Meaning Making
Part 2: Advanced Competencies for Communication in Nursing
16. Requesting Support
17. Overcoming Evaluation Anxiety
18. Working with Feedback
19. Using Relaxation Techniques to Become More Mindful
20. Incorporating Imagery in Professional Practice and Self Care
21. Incorporating Positivity into Life and Work
22. Learning to Work Together in Groups
23. Navigating the Complex World of Digital Communication
24. Learning Confrontation Skills
25. Refusing Unreasonable Requests
26. Caring Communication with Clients and Colleagues whose Behaviors are Challenging
27. Confronting Bullying and Incivility with Honesty and Respect — NEW!
28. Managing Team Conflict Assertively and Responsibly
29. Communicating at the End of Life
30. Continuing the Commitment to the Journey
Appendix I: Chapter Objectives in This Book Mapped to the American Association of Colleges of Nursing (AACN) 2021 Essentials Domains
Appendix II: Holistic Self-Care Assessment
Appendix III: NGN Case Study Answers
Book details
ISBN: 9780323871457
Page Count: 352
Retail Price : £60.99
Instructor Resources

Undergraduate nursing students