New
Stories in Health Communication,
Edition 1
By Gjyn O'Toole, MEdStud, BA, GradDipTEFL, DipOT

Publication Date: 01 Oct 2024
Awaiting publication
About the author
By Gjyn O'Toole, MEdStud, BA, GradDipTEFL, DipOT, Senior Lecturer Occupational Therapy, School of Health Sciences, The University of Newcastle, Newcastle, New South Wales, Australia
Table of Contents

Section 1: The significance of effective interpersonal communication of the

healthcare professional

1. Effective communication for healthcare professionals: A model to guide

communication

2. The overarching goal of communication for healthcare professionals: Person-centred

care

3. The specific goals of communication of healthcare professionals: Introductions and

providing information

4. The specific goals of communication of healthcare professionals: Questioning,

comforting and confronting

5. The specific goals of communication of healthcare professionals: Effective

conclusions of interactions and services: Negotiating closure

Section 2: Achieving effective communication by developing awareness within the

healthcare professional

6. Awareness of and the need for reflective practice in healthcare

7. Awareness of self to enhance healthcare communication

8. Awareness of how personal assumptions affect healthcare communication

9. Awareness of the 'Person/s' for healthcare communication

10. Awareness of the effects of non-verbal communication for the healthcare

professional

11. Awareness of listening to facilitate Person/s-centred communication in healthcare

12. Awareness of different environments affecting communication in healthcare

Section 3: Managing realities of communication as a healthcare professional

13. Holistic communication resulting in holistic healthcare

14. Conflict and communication for the healthcare professional

15. Culturally effective communication in healthcare

16. Communicating with Indigenous Peoples as a healthcare professional

17. Misunderstandings and communication for the healthcare professional

18. Ethical communication in healthcare

19. Remote or long-distance healthcare communication: The unseen healthcare

professional

20. Remote or long-distance healthcare communication: The seen, but not-in-the-room

healthcare professional

21. Documentation: 'one-way' professional healthcare communication

22. Social media or 'not present in person' communication and the healthcare

professional

Section 4: Scenarios to guide communication: opportunities for healthcare

professionals to practise communicating effectively with 'the Person/s'

23. Person/s experiencing strong negative emotions

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Book details
ISBN: 9780729544566
Page Count: 120
Retail Price : £38.99