Plunkett's Procedures for the Medical Administrative Assistant,
Edition 5
By Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island Master of Education (Distance Education), Athabasca University and Marie Rutherford, Bachelor of Arts-General Studies Nursing Diploma (SGH/Centennial College)

Publication Date: 02 Mar 2020

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

Key Features

  • Written in an accessible, clear, engaging, and easy to understand style.
  • Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout.
  • Examples and exercises delve deeper into topic areas.
  • Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment.
  • Quintessentially Canadian content and viewpoint.
  • Continuation of the beloved Dr. Plunkett theme.

New Features

  • NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal.
  • UPDATED! Expanded coverage of healthcare plans across Canada.
  • NEW! Coverage of Electronic Medical Records (EMR).
  • NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
  • UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
  • NEW! New and revised learning tools including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes.
  • UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
  • NEW! Chapter order and comprehensive Table of Contents.
About the author
By Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island Master of Education (Distance Education), Athabasca University, Learning Manager, Holland College and Marie Rutherford, Bachelor of Arts-General Studies Nursing Diploma (SGH/Centennial College), Georgian College
Table of Contents

Part 1: Introduction to the Health Care Environment

1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant

3. Reception, Booking Appointments and Clinical Responsibilities
4. Patient Records Management
5. The Telephone and eCommunication Tools
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. Health Insurance Plans
8. Financial Records
9. Managing Office Supplies
10. The Procedures Manual
11. Meeting Organization
12. Hospital Records, Requisitions, and Reports

Part 3: Career Development

13. Your Job Search

? Appendix A: Common Abbreviations Used in the Health Care Field
? Appendix B: Laboratory Medicine
? Appendix C: Pharmacology
? Appendix D: Reference Resources

Book details
ISBN: 9781771721967
Page Count: 288
Retail Price : £70.99