About the author

By Connie R. Mahon, M.S.MT(ASCP), Director, Organization Development (Retired), Health Resources and Services Administration, Learning Institute, Rockville, Maryland; Adjunct Assistant Professor, Medical Laboratory Sciences, Integrative Health Sciences Department, School of Medicine and Health Sciences, The George Washington University, Washington, DC; Donald C. Lehman, EdD, MLS(ASCP)cm, SM(NRCM), Associate Professor, Department of Medical Technology, University of Delaware, Newark, DE, USA; George Manuselis, MA, MT(ASCP), Emeritus, Medical Technology Division, The Ohio State University, Columbus, OH and Adjunct Faculty, Department of Natural Sciences and Forensic Science, Central Ohio Technical College, Newark, OH, USA